Privacy policy

Last updated: August 7, 2025

At Intensiv Australia, we understand that your privacy is important to you. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By using the Intensiv Australia website, you agree to the practices described in this policy.

Information We Collect

We collect information to provide you with a better shopping experience and to improve our services. Here's what we collect and how:

Information You Provide to Us

We receive and store information you voluntarily provide when you:

  • Search for or purchase products
  • Create an account or update your profile
  • Contact our customer service team
  • Complete surveys, questionnaires, or contest entries
  • Write product reviews or participate in community features
  • Sign up for email notifications or newsletters
  • Provide employer information for corporate accounts

This may include your name, address, phone number, email address, credit card information, shipping addresses, and any other information you choose to share with us.

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • Internet Protocol (IP) address
  • Browser type and version
  • Operating system and platform
  • Pages you visit and time spent on our site
  • Products you view or search for
  • Purchase history and shopping cart contents
  • Date and time of your visits
  • Referring website addresses

We use tools like JavaScript to measure page response times, download errors, and user interactions (clicks, scrolling, mouse movements) to improve your browsing experience.

Email Communications

When you receive emails from us, we may track whether you open them and which links you click. This helps us make our communications more relevant and useful. You can opt out of marketing emails at any time.

Information from Other Sources

We may receive additional information about you from other legitimate sources and add it to your account information to better serve you.

How We Use Cookies

Cookies are small data files stored on your device that help us:

  • Remember your preferences and shopping cart contents
  • Provide personalized features and recommendations
  • Analyze website traffic and usage patterns
  • Improve site functionality and security

You can control cookie settings through your browser, but disabling cookies may limit some website features and functionality.

Third-Party Analytics and Advertising

We partner with Microsoft Clarity and Microsoft Advertising to better understand how you use our website. These services use cookies and tracking technologies to:

  • Analyze user behavior through heatmaps and session recordings
  • Improve our website design and functionality
  • Provide relevant advertising
  • Enhance security and prevent fraud

For more information about Microsoft's data practices, please visit the Microsoft Privacy Statement.

Our website may also include third-party advertising and links to other websites. We do not share your personally identifiable information with these advertisers, but they may use their own tracking technologies. Their privacy practices are not covered by this policy.

How We Share Your Information

Your information is important to us, and we are not in the business of selling it to others. We only share your information in these specific circumstances:

With Healthcare Providers

If you provide us with your dental practitioner's, hygienist's, or other dental service provider's information, we may:

  • Confirm details of your purchases with them to assist in your treatment
  • Provide referral credit to your healthcare provider This sharing only occurs with your explicit consent and for treatment-related purposes.

Business Transfers

In the event that Intensiv Australia is sold, merged, or substantially all of our assets are acquired, customer information may be transferred as part of that transaction. Any such transfer will remain subject to the commitments made in this Privacy Policy.

Legal Requirements and Protection

We may disclose your information when we believe it's necessary to:

  • Comply with applicable laws or legal processes
  • Protect the rights, property, or safety of Intensiv Australia, our customers, or others
  • Prevent fraud or reduce credit risk
  • Respond to law enforcement requests

With Your Consent

For any other sharing not described above, we will notify you and give you the opportunity to opt out.

Information Security

We take the security of your information seriously and implement multiple safeguards:

  • Secure transmission: We use Secure Sockets Layer (SSL) encryption for all sensitive data transmission
  • Credit card protection: We only display the last five digits of your credit card number in confirmations
  • Access controls: We limit access to your personal information to employees who need it to provide services
  • Account security: We recommend using strong passwords and logging out of shared computers

Your Rights and Choices

You have several options regarding your personal information:

Access and Updates

  • View and update your account information at any time
  • Access your order history and shipping information
  • Modify your communication preferences

Communication Preferences

  • Opt out of marketing emails through unsubscribe links or account settings
  • Choose not to receive promotional materials
  • Contact us directly to update your preferences

Cookie Management

  • Control cookie settings through your browser
  • Opt out of third-party tracking where available
  • Note that some website features may not work without cookies

Data Portability

  • Request a copy of your personal information
  • Ask questions about how your data is used

Children's Privacy

Intensiv Australia does not sell products directly to children under 18. Our children's products are intended for purchase by adults. If you are under 18, you may only use our website with parental or guardian supervision and consent.

International Users

If you are visiting our website from outside Australia, please note that your information may be transferred to and processed in Australia, where our servers are located and our business operates.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we will:

  • Post the updated policy on our website
  • Update the "Last updated" date at the top of this policy
  • Notify you via email if the changes materially affect how we handle your information

We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or concerns about how we handle your personal information, please contact us:

Intensiv Australia
Email: info@intensiv.com.au 
Phone: +61 (08) 8352 6200
Address: Intensiv Australia 1 Sutton Terrace Marleston SA 5033 Australia

We will respond to your inquiry promptly and work to resolve any concerns you may have.

Detailed Examples of Information Collection

Information You Provide

This includes data collected when you:

  • Search for products on our website
  • Place orders and provide shipping/billing information
  • Create user accounts with personal details
  • Contact customer service via phone, email, or chat
  • Participate in surveys, contests, or product reviews
  • Sign up for newsletters or product notifications
  • Provide employer details for corporate accounts
  • Use community features like discussion boards
  • Create wish lists or gift registries
  • Share information with friends through our platform

Automatic Information Collection

We automatically collect:

  • Technical data: IP address, browser type and version, operating system, device information
  • Usage data: Pages visited, time spent on site, click patterns, search terms
  • Transaction data: Purchase history, products viewed, shopping cart activity
  • Performance data: Page load times, error messages, user interactions
  • Referral data: Which websites directed you to our site

This automatic collection helps us understand how our website is used and identify areas for improvement, ensuring you have the best possible experience with Intensiv Australia.